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Service Agreement
Please read our Service Agreement in full before booking an appointment. If you have any questions about our Service Agreement or any other inquiries, please do not hesitate to contact us. Thank you.
Prime Piano
- Provide the client/clients with piano tuning and maintenance services to the best of their ability.
- Provide a pre-assessment of the health, status, and condition of the piano to the client or representative.
- This includes informing the client of the possibility of breakages due to wear and tear during the piano servicing procedure depending on the present piano condition.
- Only proceed with the piano servicing if the client or representative agrees and wishes to continue the piano servicing procedure after hearing the pre-assessment.
- The piano technician is not held liable for any breakages due to wear and tear during the piano servicing procedure.
- Cancellation will incur a 50% payment of the total agreed service fee stated in the invoice.
- When the piano servicing is completed, the client must test the piano or provide a representative to test the piano.
- If there are some adjustments needed, they will be done during, and ONLY DURING THIS TIME.
- If the client does not test the piano or does not provide a representative to test the piano after the piano servicing is completed, the client, therefore, acknowledges that he/she is already satisfied with the piano service provided by Prime Piano.
- When the client or representative is already satisfied with the adjustments (if any) and piano service, the piano technician will close the piano, and the piano servicing is deemed complete.